Careers PyeongChang 2018 FAQs
Contact Us
Headquarters
P.O. Box 366
Far Hills, NJ 07931
United States

Phone: +1 908 766 1001
Fax: +1 908 766 4646
 
Email / Media Inquiries:
jetset@jetsetsports.com

Ready for an Experience like No Other?

At every Olympic Games for the past three decades, Jet Set Sports and our sister company CoSport have been providing the finest Olympic Games Hospitality in the world. We have now commenced providing our services at FIFA World Cup(TM) and have become the Official Global Hospitality Provider for the International Paralympic Committee. We would be unable to perform such monumental operations without the gathering of a remarkable Team.

Jet Set Sports and CoSport are legendary for their enthusiastic and hard-working staff, and our next team will be no different. With the help of our staff, we are committed to bringing the highest level of service to all of our guests joining us in PyeongChang, Tokyo, Russia and beyond.



Recruitment for our Event-Period Staff Team to work with us in PyeongChang, South Korea.
To recieve updated information about this event please inquire now. All applications will be accepted via Online Application.


Click here to Apply Now





Staff Positions | Application Process | Interview Process | Team Videos | Team Quotes | Questions?

Have you got what it takes to be a member of our Team?

Are you:
  • Passionate and enthusiastic about Hospitality and Customer Service and Customer Care?
  • Excited to be involved with Mega-Events such as the Olympic Games and World Cup Football?
  • Self-responsible, organized, and detailed while handling multiple tasks?
  • Personable and professional when working with people and challenges?
  • Energetic and flexible when faced with hard work and long hours?
  • Confident in who you are and willing to always perform at your best?
  • Dynamic when working in a team environment and fearless when hosting the world?
These key characteristics are valuable across a variety of roles, complimenting the components of a Jet Set Sports or CoSport Hospitality Program. If you have answered YES to the above, please continue to review the below positions and we look forward to seeing your Online Application.

In order to provide seamless execution and successful programs, we need you!



Event Period Local Staff Positions

If you are locally based in the Event Host City/Cities/Country during the 12 month period prior to the Event, legally entitled to work in Host Country, have a strong customer service aptitude and would like to be an integral part of the success of our clients and guests’ experiences at these global mega-events, you may be a match for a local staff position.

Select the relevant department to find out in more detail about our team positions:
Click on the or Department Title and the page will toggle down with the detailed position descriptions.

Client Services: Program Host/Hostess; Program Hotel Hospitality Staff; Hotel Guest Relations Staff

Program Host/Hostess:

In this role you are responsible for the safe and comfortable transport of program guests to and from their daily activities as the program schedule dictates. While en route, the hosts/hostess provides Event specific knowledge, host city knowledge and information on the logistics to the guests. The role will involve being with guests from early morning until the late evening , during this time they are to respond to guests needs and requests and ensure that they have an outstanding hospitality experience.

  • Typical candidates include event management staff, tour guides, guest services, retail staff, hospitality staff

Program Hotel Hospitality Staff:

In this role you are responsible for maintaining the hotel hospitality suite including but not limited to making sure that it is a comfortable environment, maintaining a neat and organized hospitality desk and acting in a concierge capacity to the program guests. In addition, a hospitality staff person’s role could involve opening or closing the suite, ensuring that all guest communication is up to date, maintaining a guest request log, auctioning items and communicating/updating guests and program management accordingly, managing gift inventory and maintaining accurate hospitality and program related information at the hospitality desk.

  • Typical candidates include concierge staff, hospitality staff, hotel front desk, event management staff, retail staff

Hotel Guest Relations Staff:

In this role you are responsible for making sure that the CoSport Guest Relations desk and/or office is a comfortable environment, maintaining a neat and organized desk and acting in a concierge capacity to guests. In addition, guest relations staff roles could involve opening or closing the desk/office, ensuring that all guest communication is up to date, distributing program materials/event tickets, maintaining a guest request log, supporting guest check-in and guest arrivals, maintaining and imparting accurate event and host city related information at the desk.

  • Typical candidates include concierge staff, hospitality staff, hotel front desk, event management staff, tour operations staff

Position Requirements for both position types:

  • Experienced event, hospitality, concierge, hotel or retail staff, tour guides
  • Experience working within teams
  • Self-starter with experience working in a customer service role
  • Professional with a strong sense of responsibility
  • Excellent written and verbal communication skills with the ability to clearly communicate
  • Ability to multi-task while maintaining high attention to detail
  • Strong organizational skills required
  • Ability to retain a positive attitude in a fast paced environment with high pressure, constant changes and an extensive work schedule
  • Strong focus on customer service and guest satisfaction
  • Must be self motivated, initiate additional tasks, be supportive and assist in other areas
  • Familiar with working on laptops, with WiFi and network connectivity, the internet and mobile phone technology
  • High proficiency working in Windows and MS Office to produce documents, reports and emails
  • Strong knowledge of the event/hospitality industry
  • Superior knowledge of Host City
  • Knowledge of the Event: for example the Olympic and Paralympic Games or FIFA World Cup
  • Bilingual/multilingual candidates are highly encouraged to apply

Note: Applicants to these positions will be considered for both Jet Set Sports and CoSport Client Programs

CoSport Customer Services:Customer Care Representative (Front of House ticket collections and call centre)

Customer Care Representative:

In this role you are responsible for working closely with the Customer Care Managers and Ticketing Managers to assist in the operational aspects of front of house ticket collection and customer call centre. Your responsibilities will include in-person distribution of tickets, resolving customer issues, and handling day to day enquiries by phone and email with a customer service focus.

  • Typical candidates include ticketing agency staff, theatre, events and tourist site ticketing staff, customer service and call centre staff, will call collections staff, retail staff

Position Requirements for both position types:

  • Experienced ticketing staff, call center staff with customer facing experience, retail staff
  • Experience working within teams in a customer service role
  • Experience in customer order enquiries and resolution
  • Experience in customer call handling
  • Professional with a strong sense of responsibility
  • Excellent written and verbal communication skills with the ability to clearly communicate
  • Ability to multi-task while maintaining high attention to detail
  • Strong organizational skills required
  • Ability to retain a positive attitude in a fast paced environment with high pressure, constant changes and an extensive work schedule
  • Strong focus on customer service and guest satisfaction
  • Must be self motivated, initiate additional tasks, be supportive and assist in other areas
  • Familiar with working on laptops, with Wi-Fi and network connectivity, the internet and mobile phone technology
  • High proficiency working in Windows and MS Office to produce documents, reports and emails
  • Knowledge of the event/theatre/ticketing industry
  • Superior knowledge of the Host City
  • Knowledge of the Event: for example the Olympic Games or FIFA World Cup
  • Bilingual/multilingual candidates are highly encouraged to apply

Note:Applicants to these positions will be working with both Jet Set Sports and CoSport clients and guests.

Meet and Greet: Airport/Rail Meet and Greet

Airport and Rail Meet and Greet:

In this role you are responsible for meeting and greeting all our clients and their guests upon arrival into the host city and providing them with their first interaction with Jet Set Sports and CoSport. Your responsibilities will include maintaining the most up-to-date information of arrival times, locations and any changes or delays. Meet the guests in the specified arrivals area, assist with luggage and direct them to the relevant transport. You will also be required to liaise with airport/rail or venue staff, Jet Set Sports/CoSport program managers, vehicle and coach drivers and transportation staff to ensure the smooth operation and movement of our guests upon arrival.

  • Typical candidates include destination management staff, hotel front desk/concierge, event and tour guide staff, airport meet and greet staff

Position Requirements:

  • Experienced destination management, guest services, event, hospitality, hotel or retail staff
  • Experience working within a team setting
  • Experience in Destination Management Operations at the Airport or Rail Stations
  • Experience working in a customer service role
  • Professional with a strong sense of responsibility
  • Excellent written and verbal communication skills with the ability to clearly communicate
  • Ability to multi-task while maintaining high attention to detail
  • Strong organizational skills required
  • Ability to retain a positive attitude in a fast paced environment with high pressure, constant changes and an extensive work schedule
  • Strong focus on customer service and guest satisfaction
  • Must be self motivated, initiate additional tasks, be supportive and assist in other areas
  • Familiar with working on laptops, with Wi-Fi and network connectivity, the internet and mobile phone technology
  • High proficiency working in Windows and MS Office to produce documents, reports and emails
  • Strong knowledge of the event/hospitality industry
  • Superior knowledge of the Host City
  • Knowledge of the Event: for example the Olympic and Paralympic Games or FIFA World Cup
  • Bilingual/multilingual candidates are highly encouraged to apply

Note: Applicants to these positions will be considered for both Jet Set Sports and CoSport Meet and Greet Positions

Transportation: Transport Coordinators

Transport Coordinators:

In this role you will work closely with the Transport Managers in managing the day to day logistics and management of transport and people movements at various locations. Often based outside at the airport, the event venues and hotel locations, responsibilities include communicating with venue and transport event staff and volunteers, our drivers, management of staff, directing guests. You will also be required to direct vehicles, coaches and people within and around venues, whilst maintaining a high level of service, efficiency and awareness.

  • Typical candidates include destination management staff, transport depot staff, crowd and event control staff

Position Requirements:

  • Experienced destination management, guest services, event, hospitality, hotel or retail staff
  • Experience working within a team setting
  • Experience in Destination Management Operations at the Airport or Rail Stations
  • Experience working in a customer service role
  • Professional with a strong sense of responsibility
  • Excellent written and verbal communication skills with the ability to clearly communicate
  • Ability to multi-task while maintaining high attention to detail
  • Strong organizational skills required
  • Ability to retain a positive attitude in a fast paced environment with high pressure, constant changes and an extensive work schedule
  • Strong focus on customer service and guest satisfaction
  • Must be self motivated, initiate additional tasks, be supportive and assist in other areas
  • Familiar with working on laptops, with Wi-Fi and network connectivity, the internet and mobile phone technology
  • High proficiency working in Windows and MS Office to produce documents, reports and emails
  • Strong knowledge of the event/hospitality industry
  • Superior knowledge of the Event: for example the Olympic and Paralympic Games or FIFA World Cup
  • Bilingual/multilingual candidates are highly encouraged to apply

Note: Applicants to these positions will be considered for both Jet Set Sports and CoSport Meet and Greet Positions

Drivers: Professional Executive Drivers: Guest Drivers;

Professional Drivers:

In this role you are responsible for transporting our guests in our vehicles in a safe and timely manner. Your responsibilities include airport and hotel pick up and drop off, assisting with luggage and ensuring you have the correct signage and information for guest collection. You will drive guests to and from various venues, meal functions and host city locations in accordance with their planned itineraries, whilst maintaining ongoing communication with our Transport Operations centre and Jet Set Sports/CoSport client managers. You will be responsible for maintaining the vehicle you are driving and the technology tools for directions, traffic reports and key information.

  • Typical candidates include private hire drivers; chauffeurs; taxi drivers

Position Requirements:

  • Experienced professional drivers
  • 5 years minimum driving experience preferably based in the Host City
  • Experience with guest/customer interactions, including the professional and safe pick-up and drop off from Airports, Hotels, and all program related locations/destinations
  • Experience with dispatching and responding to requests
  • Clean driving record
  • Professional with a strong sense of responsibility
  • Excellent written and verbal communication skills with the ability to clearly communicate
  • Ability to multi-task while maintaining high attention to detail
  • Strong organizational skills required
  • Ability to retain a positive attitude in a fast paced environment with high pressure, constant changes and an extensive work schedule
  • Strong focus on customer service and guest satisfaction
  • Must be self motivated, initiate additional tasks, be supportive and assist in other areas
  • Proficient working with the internet, using websites, emailing and mobile phone technology
  • Superior knowledge of the Event, its road network and air and transport hubs
  • Knowledge of the Event: for example the Olympic and Paralympic Games or FIFA World Cup
  • Bilingual/multilingual candidates are highly encouraged to apply

Note: Applicants to these positions will be considered for both Jet Set Sports and CoSport Driver positions

Food and Beverage: Front of House (FOH) Hospitality Staff

Front of House Hospitality Staff:

In this role you are responsible for supporting the on-site Jet Set Sports/CoSport Hospitality Manager and Food & Beverage Manager. Responsibilities include guest welcoming and access screening, hosting guests and providing them with outstanding customer service within the Jet Set Sports/CoSport Hospitality Lounge

  • Typical candidates include senior hospitality students; events management students, hotel/hospitality interns; hospitality staff

Position Requirements:

  • Experience working in high capacity dining venues/events
  • Experience hosting guests/customers front of house
  • Experience working within teams in a customer service role
  • Professional with a strong sense of responsibility
  • Excellent written and verbal communication skills with the ability to clearly communicate
  • Ability to multi-task while maintaining high attention to detail
  • Strong organizational skills required
  • Ability to retain a positive attitude in a fast paced environment with high pressure, constant changes and an extensive work schedule
  • Strong focus on customer service and guest satisfaction
  • Must be self motivated, initiate additional tasks, be supportive and assist in other areas
  • Familiar with working on laptops, with Wi-Fi and network connectivity, the internet and mobile phone technology
  • High proficiency working in Windows and MS Office and Outlook Applications to produce documents, reports and emails
  • Strong knowledge of the hospitality/event industry
  • Superior knowledge of the Host City
  • Knowledge of the Event: for example the Olympic and Paralympic Games or FIFA World Cup
  • Bilingual/multilingual candidates are highly encouraged to apply

Note: Applicants to these positions will be working with Jet Set Sports and CoSport management, staff, clients and guests

Ticketing: Ticket Fulfillment Staff (Front of House FOH; Back of House BOH)

Ticket Fulfillment Staff:

In this role you are responsible for working closely with the Ticketing Manager and/or CoSport Customer Care Manager to assist in the operational aspects of ticket sales to the General Public and Corporate Clients. Your responsibilities will include accurately allocating, fulfilling and distributing ticket orders via shipping and collection, liaising and resolving ticketing issues and handling additional day to day ticketing back of house operations.

  • Typical candidates include ticketing agency staff, theatre, events and tourist site ticketing staff, customer service and retail staff

Position Requirements for both position types:

  • Experience in ticketing, operations retail staff
  • Experience working within team setting
  • Experience in customer order enquiries and fulfillment
  • Professional with a strong sense of responsibility
  • Excellent written and verbal communication skills with the ability to clearly communicate
  • Ability to multi-task while maintaining high attention to detail
  • Strong organizational skills required
  • Ability to retain a positive attitude in a fast paced environment with high pressure, constant changes and an extensive work schedule
  • Strong focus on customer service and guest satisfaction
  • Must be self motivated, initiate additional tasks, be supportive and assist in other areas
  • Familiar with working on laptops, with Wi-Fi and network connectivity, the internet and mobile phone technology
  • High proficiency working in Windows and MS Office to produce documents, reports and emails
  • Knowledge of the event/theatre/ticketing industry
  • Superior knowledge of the Host City
  • Knowledge of the Event: for example the Olympic Games or FIFA World Cup
  • Bilingual/multilingual candidates are highly encouraged to apply

Note: Applicants to these positions will be working with both Jet Set Sports and CoSport clients and guests.

Operations: Office Administration Assistants

Office Administration Assistant, including Front Desk Reception, Gifting and Inventory Management:

In this role you are responsible for assisting the Operations Manager in the day to day administration of our Operations Centre. You will be working with varied levels of Management, interacting with high value clients and our employees. Your responsibilities include providing Front Desk reception services, including telephone switchboard, deliveries and guest services management; Assisting Executive management with administrative functions; Meeting and Greeting clients and guests among many other aspects. In addition you will be involved with Guest Gifting programs and Staffing Uniforming operations.

  • Typical candidates include office administration assistants, call center staff with customer facing experience, concierge staff

Position Requirements:

  • Experience working in a office administration position
  • Experience working with executive management and VIP guests
  • Experience working within teams
  • Experience working in a customer service role
  • Professional with a strong sense of responsibility
  • Excellent written and verbal communication skills with the ability to clearly communicate
  • Ability to multi-task while maintaining high attention to detail
  • Strong organizational skills required
  • Ability to retain a positive attitude in a fast paced environment with high pressure, constant changes and an extensive work schedule
  • Strong focus on customer service and guest satisfaction
  • Must be self motivated, initiate additional tasks, be supportive and assist in other areas
  • Familiar with working on laptops, with Wi-Fi and network connectivity, the internet and mobile phone technology
  • High proficiency working in Windows and MS Office to produce documents, reports and emails
  • Knowledge of the Event/Hospitality industry
  • Superior knowledge of the Host City
  • Knowledge of the Event: for example the Olympic and Paralympic Games or FIFA World Cup
  • Bilingual/multilingual candidates are highly encouraged to apply

Note: Applicants to these positions will be working with Jet Set Sports and CoSport management, staff, clients and guests.


*We will consider your application for all positions.
**Please note that on occasion the availability of these positions may change due to the requirements of our business operations.



Event Period + Pre-Event Management Positions

If you have significant event or senior project management experience and have a background in the hospitality industry, you may be a match for a management position. Management-level positions may involve work in the months or weeks preceding the Event period and will include the Event period.

Select the relevant department to find out in more detail about our team positions:
Click on the or Department Title and the page will toggle down with the detailed position descriptions.

Client Services: Program Managers; Assistant Program Managers; Program Transport Managers

Program Managers:

In these roles you are completely responsible for the successful and seamless execution of the client hospitality program/s on-site during the period of the Event. The Program Manager is also responsible for managing, training and scheduling all of their dedicated on-site team members, liaising with the Jet Set operational departments, interfacing with the program hotel staff, being the primary client contact and troubleshooting any on-site challenges that arise.

Some positions may require pre-event planning work. While not a pre-requisite, consideration may also be granted to candidates who have a background in pre-event planning.

Assistant Program Managers:

In this role you are responsible for providing assistance and support to the Program Manager which may include managing functional areas for the program such as transportation, food and beverage, hotel operations, and managing staff. The Assistant Program Manager’s role will also be ensuring a successful and seamless execution of the client hospitality program/s on-site during the event.

Program Transport Managers:

In this role you are responsible for providing assistance and support to the Program Manager managing functional area of transportation for the program. This will include the scheduling and management of the vehicle assets, drivers and staff to ensure the guests are safely and efficiently taken from destination to destination. Liaising with the Transport Operations Team to ensure all venue, road and traffic information is up-to-date and shared with the Program Team. The Program Transport Manager’s role will also be ensuring a successful and seamless execution of the client hospitality program/s on-site during the event.

Position Requirements:

  • >Experienced in full service event management
  • Experience running medium to large scale multi wave/day events, with 50 to 200+ guests per wave
  • Experience managing event components including accommodation, transportation, food and beverage, collaterals, gifting, staffing etc.
  • Professional with a strong leadership ability
  • Able to manage, train and schedule on-site staffing teams with varied skills and experience levels
  • Strong written and verbal communication skills
  • Strong computer skills including a high proficiency working with Microsoft Office suite and Outlook to produce documents, reports and emails
  • Quick thinking, with an ability to work well under pressure and multi-task
  • Ability to work well in a fast-paced environment with a high degree of flexibility
  • Customer focused, cost sensitive, problem solver
  • Strong knowledge of the hospitality industry
  • Knowledge of the Event: for example the Olympic and Paralympic Games or FIFA World Cup
  • Knowledge of the Host City is a strong asset
  • Bilingual/multilingual candidates are highly encouraged to apply
  • Typical candidates include event managers, tour/travel managers, transport specialists, meeting planners and event specialists

Note: Applicants to these positions will be considered for both Jet Set Sports and CoSport Client Programs

CoSport Customer Services: Operations Managers; Customer Care Managers

Operations Manager:

In this role you are responsible for the successful and seamless execution of the guest experience on-site during the period of the Event including support to CoSport Operations, Program and Hotel Managers This includes but is not limited to ticketing management, guest registration, accommodations management and customer services for assigned market channels. Operations Managers will liaise with the CoSport and Jet Set Operational departments, interface with the hotel staff, and be a key contact for Program and Guest Relations staff troubleshooting any on-site challenges that arise.

Some positions may require pre-event planning work. While not a pre-requisite, consideration may also be granted to candidates who have a background in pre-event planning.

  • Typical candidates include event managers, tour/travel managers, transport specialists, meeting planners, account manager and team leaders.

Position Requirements:

  • Experienced in customer care, customer relations and event management
  • Experience in handling and efficiently communicating customer relationship Professional with a strong leadership ability
  • Able to manage, train and schedule on-site staffing teams with varied skills and experience levels
  • Strong written and verbal communication skills
  • Strong computer skills including a high proficiency working with Microsoft Office suite and Outlook to produce documents, reports and emails
  • Quick thinking, with an ability to work well under pressure and multi-task
  • Ability to work well in a fast-paced environment with a high degree of flexibility
  • Customer focused, cost sensitive, problem solver
  • Strong knowledge of the hospitality industry
  • Knowledge of the Event: for example the Olympic and Paralympic Games or FIFA World Cup
  • Knowledge of the Host City is a strong asset
  • Bilingual/multilingual candidates are highly encouraged to apply

Note: Applicants to these positions will be considered for both Jet Set Sports and CoSport Client Programs

Customer Care Manager:

In this role you are responsible for working closely with the Ticketing Director and CoSport Customer Service Manager to assist in the day to day management of Ticket Collection Centre and call centre operations of the General Public. This position also requires the management of front of house customer care staff at ticket collections or within the call centre. You will have a strong customer focus liaising with departments in issue resolution, collection queues, complaints and other daily inquiries.

  • Typical candidates include ticketing agency, large events, theatre and tourist site ticketing managers; collection centers, call centre or customer retail managers

Position Requirements:

  • Preferred experience with handling tickets and/or running a ticket collection operation
  • Experience in handling multi-channel communication including in person, email and phone
  • Experience managing staff and developing and managing shift assignments
  • Experience with management of Front office sales and cash management and administration
  • Professional attitude with strong leadership and teamwork abilities
  • High attention to detail, excellent analytical, writing, organizational, and research skills
  • Excellent written and verbal communication skills with the ability to clearly communicate
  • Ability to multi-task while maintaining high attention to detail
  • Ability to retain a positive attitude in a fast paced environment with high pressure, constant changes and an extensive work schedule
  • Strong focus on customer service and guest satisfaction
  • Must be self motivated, initiate additional tasks, be supportive and assist in other areas
  • Familiar with working on laptops, with Wi-Fi and network connectivity, the internet and mobile phone technology
  • High proficiency working in Windows and MS Office and Outlook Applications to produce documents, reports and emails
  • Strong knowledge of the hospitality industry
  • Knowledge of Host City is a strong asset
  • Knowledge of the Event: for example the Olympic and Paralympic Games or FIFA World Cup
  • Bilingual/multilingual candidates are highly encouraged to apply

Note: Applicants to these positions will be working with both Jet Set Sports and CoSport clients and guests.

**Please note that on occasion the availability of these positions may change due to the requirements of our business operations.

Transportation: Transport Operations Managers

Transport Managers:

In this role you are completely responsible for the successful and seamless management of day-to-day operations for client and guest transportation. Each transportation manager will be responsible for designated area/s of operation that can include: Airports, Rail Stations, Event Venues, Hospitality and Hotel Locations, Vehicle and Coach Management including dispatch. Tasks could include managing ingress and egress of coach and/or vehicles for designated locations; management of movement, safety and security for large ceremonies and events including developing logistics plans; management of receipt, delivery and maintenance of vehicles with included technology; providing leadership to the local staff and/or drivers (coach/vehicle) within each operational area, liaising with Client Program Managers or clients to ensure successful delivery of transportation operations.

  • Typical candidates include dispatchers, transportation leads and DMC employees.

Position Requirements:

  • Experience in working within a fleet vehicle based environment, managing drivers and multiple locations with ability to multitask at the same time.
  • Experience running dispatch for a DMC company and/or a large program with multiple transportation movements.
  • Professional with a strong leadership ability
  • Able to manage, train and schedule on-site staffing teams with varied skills and experience levels
  • Strong written and verbal communication skills
  • Familiar with working on laptops, with Wi-Fi and network connectivity, the internet and mobile phone technology
  • High proficiency working in Windows and MS Office and Outlook Applications to produce documents, reports and emails
  • Ability to work well in a fast-paced environment with a high degree of flexibility
  • Quick thinking, with an ability to work well under pressure and multi-task
  • Customer focused, cost sensitive, problem solver
  • Strong knowledge of the hospitality industry
  • Thorough knowledge of the Event Host City, Roads and Transport Networks
  • Knowledge of the Event: for example the Olympic and Paralympic Games or FIFA World Cup
  • Bilingual/multilingual candidates are highly encouraged to apply

Note: Applicants to these positions will be considered for both Jet Set Sports and CoSport Client Programs

Food and Beverage: Food and Beverage (F&B) Managers; Hospitality Center Managers

Food and Beverage Managers:

In this role you are responsible for the delivery of flawless, extraordinary culinary experiences through high-quality service and hospitality to Jet Set Sports and CoSport guests. Responsibilities include overseeing and expediting all Food and Beverage related operational arrangements in one or multiple restaurants or hospitality locations for Jet Set Sports and CoSport guest programs. The position may be combined with Hotel Management

  • Typical candidates include Fine Dining Restaurant/Outlet Manager/Catering Manager; 4 or 5 Star Hotel and F&B Management staff

Position Requirements:

  • Experience managing large capacity fine dining establishment/s or dining/special events
  • Experience liaising with multiple stakeholder groups including: Guests; Client Liaisons; Hotel and Event Venue Departments
  • Experience in leading teams and liaising between multiple departments
  • Professional with a strong leadership ability
  • Able to manage, train and schedule on-site staffing teams with varied skills and experience levels
  • Strong written and verbal communication skills with the ability to clearly communicate with key staff
  • Familiar with working on laptops, with Wi-Fi and network connectivity, the internet and mobile phone technology
  • High proficiency working in Windows and MS Office and Outlook Applications to produce documents, reports and emails
  • Strong proficiency in working with Hotel or Food and Beverage technology systems e.g. Opera, Fidelio, Delphi, POS systems
  • Quick thinking, with an ability to work well under pressure and multi-task
  • Ability to work well in a fast-paced environment with a high degree of flexibility
  • Customer focused, cost sensitive, problem solver
  • Strong knowledge of the hospitality/restaurant & catering industries
  • Knowledge of the Event, for example the Olympic and Paralympic Games or FIFA World Cup, is an asset
  • Knowledge of Host City is an asset
  • Bilingual/multilingual candidates are highly encouraged to apply

Note: Applicants to these positions will be considered for Jet Set Sports and CoSport restaurants, hospitality and hotel locations and positions

Accommodations: Hotel Managers; Assistant Manager, Hotel Operations Assistant Managers

Hotel Managers:

In this role you are responsible for overseeing and expediting all hotel related operational arrangements in one or multiple properties for Jet Set Sports and CoSport guest programs. The position may be combined with Food & Beverage management.

  • Typical candidates include Hotel Operations Managers; Hotel Rooms Managers; Hotel F&B Managers; Large Event Accommodations Managers

Assistant Managers, Hotel Operations (Main Operating Centre):

In this role you are responsible for assisting the Jet Set Sports Hotel Operations department with the planning, management and implementation of all hotel operations for Jet Set Sports and CoSport guest programs.

  • Typical candidates include Hotel Operations Managers or Assistant Managers, Hotel Room Division Mangers or Assistant Managers

Position Requirements:

  • Experience working in 4 or 5 star hotel operations
  • Experience in managing hotel operations such as rooms, front desk and banqueting
  • Ability to lead diverse teams with professionalism and flexibility
  • Excellent written and verbal communication skills with the ability to clearly communicate with key staff
  • Ability to multitask while maintaining high attention to detail
  • Ability to retain positive attitude in a fast paced environment with high pressure, constant changes and an extensive work schedule
  • Strong focus on customer service and guest satisfaction
  • Must be self motivated, initiate additional tasks, be supportive and assist in other areas
  • Able to manage, train and schedule on-site staff with varied skills and experience levels
  • Experience with hotel technology systems (i.e. Opera, Fidelio, Delphi, POS systems etc.)
  • High proficiency working in Windows , MS Office and Outlook Applications to produce documents, reports and emails
  • Knowledge of the Event, for example the Olympic and Paralympic Games or FIFA World Cup, is an asset
  • Knowledge of Host City is an asset
  • Bilingual/multilingual candidates are highly encouraged to apply

Note: Applicants to these positions will be considered for both Jet Set Sports and CoSport Hotel properties and positions

Ticketing: Ticketing Operations Managers

Ticketing Manager:

In this role you are responsible for working closely with the Ticketing Director to assist in the day to day management of ticket sales to our designated consumer regions and Corporate Clients. This will include the ticket inventory management and fulfillment and ticket shipments and collection as well as liaising with Customer Care Team in ticket issue resolution.

  • Typical candidates include ticketing agency, large events, theatre and tourist site ticketing managers; collection centers, or customer service and retail managers

Position Requirements:

  • Preferred experience with handling tickets and/or running a ticket fulfillment and distribution operation
  • Experience in sales, marketing or sports marketing background and customer experience management
  • Experience managing staff and developing and managing shift assignments
  • Experience with management of Front office sales and cash management and administration
  • Professional attitude with strong leadership and teamwork abilities
  • High attention to detail, excellent analytical, writing, organizational, and research skills
  • Excellent written and verbal communication skills with the ability to clearly communicate
  • Ability to multi-task while maintaining high attention to detail
  • Ability to retain a positive attitude in a fast paced environment with high pressure, constant changes and an extensive work schedule
  • Strong focus on customer service and guest satisfaction
  • Must be self motivated, initiate additional tasks, be supportive and assist in other areas
  • Familiar with working on laptops, with Wi-Fi and network connectivity, the internet and mobile phone technology
  • High proficiency working in Windows and MS Office and Outlook Applications to produce documents, reports and emails
  • Strong knowledge of the hospitality industry
  • Knowledge of Host City is a strong asset
  • Knowledge of the Event: for example the Olympic and Paralympic Games or FIFA World Cup
  • Bilingual/multilingual candidates are highly encouraged to apply
  • **Please note that on occasion the availability of these positions may change due to the requirements of our business operations.

Note: Applicants to these positions will be working with both Jet Set Sports and CoSport clients and guests.


*We will consider your application for all positions.
**Please note that on occasion the availability of these positions may change due to the requirements of our business operations.

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Application Process:

It is an online process, to enable us to capture all the relevant information. Your application, once fully completed and submitted creates your personal online profile.

  • 1.Select the APPLY NOW button. A new window will open up and you can start your application
  • 2.Select the Event you would like to apply for.
  • 3.You can register your email for future events. We will contact you when we open recruitment for those events
  • 4.Complete all the information required for the application
  • 5.Upload your cover letter and curriculum vitae(CV)/resume .PDF format required (ENGLISH ONLY)
  • 6.Complete your Uniform Measurements
  • 7.Submit your application

Tips for Applying

  • Have your Cover Letter, CV/Resume and identification information ready before you start your application. Documents must be in .PDF (ENGLISH ONLY)
  • Have your size measurements ready for input. Do not guess, as you may end up with the incorrect size of uniform. Get a tape measure and measure your sizes
  • Complete the entire application, as partial applications will not be saved
  • Only complete ONE application of employment. If you have previously emailed your CV or resume, we kindly ask you to complete an online application.

Interview Process:

Our interview process is conducted over an extended period of time. There may be wait times between interviews; however we will continue to keep you informed at each stage of the process. Logging into your Online Profile will also provide you with the current status of your application.

  • Once Jet Set Sports has received your online application and materials, we will review them thoroughly. Only candidates who successfully meet our requirements will be contacted for an interview.
  • Applicants will be evaluated during each interview and qualified candidates will be called back for supplemental rounds of interviews.
  • Following success through the interview process successful candidates will then be invited to attend our assessment and training programme in preparation for the employment period.


By applying, you have the opportunity to:

  • Be a part of a unique and worthwhile experience
  • Work alongside a diverse team of energetic, outgoing, responsible, and fun-loving people
  • Take away new skills, new friendships and unforgettable memories
  • Be uniformed as part of our team, a keepsake of your experience
  • Receive payment for your employment


Team Quotes

"I wanted to send a heartfelt thank you for your services in Sochi. Our hostess, Parvina and drivers Alessya and Olga were fantastic. I was really impressed with Parvina's level of professionalism and thrilled to have two courteous and reliable drivers. It was clear that they were great students in your training academy and had absorbed many good learnings about providing excellent hospitality services...Jessica Johnston was patient with me during the pre-planning phase and margaret was a seasoned pro on-site to ensure that all of our operations went smoothly."
Anita Martin
Hilton Worldwide and The Marketing Arm
Sochi 2014
"I am always impressed with the calibre of people I work with at JSS; the company is "right on" with planning and executing their client programs. Working in both the Client Service and the Norway House Hospitality Team was just a delight. I was able to use my skills but at the same time learn from the exceptional managers I worked with. Thank you for your confidence in selecting me. I do hope to work again for you and Jet Set Sports."
Tara Kuglen
Returning Program and Hospitality Manager
Sochi 2014
"I appreciate every minute I've been with Jet Set Sports - meeting Natasha, the 1st person I met, the 1st interview with Jordan and Bob Long I had, the info files you, Tracie, sent, they helped so much, a week of training with all PMs and APMs I came through and at last the work itself, very new for me, but so interesting, I'll never forget this experience. Great compnay, perfect managers, I'm proud I was a part of that. Thank You for giving me the opportunity to join."
Olga Demchenko
CoSport Assistant Hotel Manager
Sochi 2014
"I just want to say THANK YOU SO SO SO MUCH for the opportunity you gave us! I can tell that month was the best of my life and now I can't think about anything except next Olympic Games! Tracie and Natasha, thank you for your hard work, thank you for answering all our questions and thank you for always greeting us with a big smile. I hope that I will have another opportunity to work with you again!"
Mi Chan
Program Hostess
Sochi 2014

Have any questions?

Contact Us at:employment@jetsetsports.com
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